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Exchange and Refund Policy

Exchanges/Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you need to return or exchange an item please mail to address below and include the following information with your return/exchange:

Address: 103-34 97th street
Ozone Park, NY 11417

1)A copy of your original order receipt
2)All original materials and packaging
3)Your choice of return or exchange
4)A note with the reason for your return or exchange


When sending back any item please make sure to package in a box that will protect it from any damages. You will be responsible for paying your own shipping costs for returning or exchanging your item. Shipping time may vary depending on where you live. We suggest when sending a item please consider using a trakable shipping service such as UPS or Fed Ex or purchasing a shipping insurance. Tabulae Eyewear is not responsible for items being damaged or lost during shipment for returns or exchanges.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged because of manufacture defects. If you need to exchange it for the same item, send us an email at [email protected] and send your item to 

103-34 97th street, Ozone Park, NY 11417 (USA Address)


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to 

103-34 97th street, Ozone Park, NY 11417 (USA Address)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.